Terms &Conditions

• Appointments are recommended to secure your preferred time. Walk-ins are welcome when availability allows.
• A 50% deposit is required at the time of booking. Deposits are non-refundable in cases of late cancellation or no-show.
• Please arrive at least 5–10 minutes early to allow time for consultation and preparation.
• If you arrive more than 10–15 minutes late, your service may be shortened or rescheduled at our discretion.

• At least 24 hours’ notice is required for cancellations or rescheduling.
• Late cancellations will result in loss of deposit.
• No-shows may be charged the full service price or required to pay in full upfront for future bookings.

• Full payment is due on completion of your service.
• Accepted payment methods: cash, EFTPOS, Visa, Mastercard, American Express, Apple Pay and Google Pay.
• All prices are subject to change without notice but will be confirmed at the time of booking.

• No refunds are given for completed services.
• If you are unsatisfied, please notify us within 48 hours; we may offer a complimentary repair or adjustment at our discretion.
• Products purchased are non-refundable unless faulty.

• Clients must advise staff of any allergies, medical conditions or skin sensitivities before treatment.
• The salon reserves the right to refuse service if a condition poses a risk to health (for example fungal infections, open wounds or contagious illness).
• We practice strict hygiene and sterilisation to ensure client safety.

• Children must be supervised at all times and may not be left unattended in the salon.
• Space is limited; please avoid bringing extra guests to your appointment unless necessary.

• Physical vouchers are available in store. Digital vouchers are available on Fresha.
• Valid for 6 months from the purchase date.
• Non-refundable and cannot be redeemed for cash.
• Lost or stolen vouchers cannot be replaced.

Please take care of your personal items. The salon is not responsible for lost, stolen or damaged belongings.

The salon reserves the right to refuse service for inappropriate behaviour, intoxication, non-compliance with policies, or health risks.

• All client information is kept strictly confidential.
• Photos may be taken of services for promotional purposes with client consent.

Signature Touch products are available for purchase in store at our West Pennant Hills atelier. Prices are in AUD and may change without notice. Online checkout is not offered.

• By booking an appointment, you agree to these Terms & Conditions.
• The salon reserves the right to update or amend these Terms & Conditions at any time.